5 Benefits Of Using Chatbots For Customer Service

The idea of a chatbot is not new. However, the chatbot industry is growing continuously. Chatbots are the best way to handle customer and customer relationships in a time when humans can not fill the gap. The main function of a chatbot is to assist customers with their queries, shopping, FAQs, and automate tasks to save valuable time for both business and its customers.

No matter what time of day it is, every customer wants quick and seamless solutions to their problems. Some of the customers are used to with traditional way of phone or in-person support. However, in today’s world customers are getting advanced and they are open to new technology, especially if it means a quick resolution to their issues. Here, AI-Powered tools like Chatbots can easily impress your customers by delivering a delightful experience.

Here are the top 5 benefits of chatbots in the customer service department:

1. Zero waiting time

Chatbots can reduce customers’ wait time and get them the information quicker when they need it and where they need it. While chatbots are still far from replacing human agents completely, they can provide support for customers who have simple requirements or questions. For requests that require more attention, then that should definitely be handled by a live agent.

2. Easy Scheduling

Chatbots results in the best when it comes to automating tasks like scheduling appointments, meetings, consultation, reminders, and more. Most of these process includes some common questions and time/date preferences, so without any human intervention chatbots can automate the whole operation. It can save up to 60% of the time and 30% operational costs that businesses spend on various resources to resolve these small tasks of scheduling.

3. Quick Shopping & Assistance

Conversational commerce is a way online retailers use the potential of conversation to sell their products and services. For industries like E-commerce and retail chatbots are helpful, personalize purchases and move the consumer faster through the sales funnel. Chatbots can reduce cart abandonment, help close potential leads, gather feedback, upsell/cross-sell opportunities and also help build customer loyalty to your brand.

4. Real-Time Personalization

The abilities of chatbots go way beyond just calling the user by their name. Whatever information the customer provides, the chatbot can leverage instantly. By understanding user behavior patterns, you can engage customers every time using real-time personalization. With modern integrations, a chatbot is able to collect and send the information to any CRM or database you already have and similarly retrieve that information when there is a need for personalization.

5. Collect Valuable Feedback

When customers experience something with your brand, good or bad, their feedback matters a lot. With their valuable feedback businesses can set the right goal and deliver the best user experience possible. The go-to methods for collecting customer feedback are surveys and questionnaires, but when you are dealing with today’s generation, chatbots can generate more engagement by giving this process a personalized touch. Chatbots are able to remove that boring feeling from the equation. They can collect feedback through conversation while the customer is shopping.

Since the pandemic put pressure on businesses to digitize their services and workflows, Chatbots have been gaining more and more traction. The numbers and results show that, if we use them correctly, chatbots can have a huge potential to improvise the quality of customer experience. So, what is your take on chatbots evolving customer experience? Create your own conversational journey with Smartloop. Try it now on — smartloop.ai or contact us at hello@smartloop.ai for more information.